Thursday, February 24, 2011

Motion made in the NVIDIA GPU class action settlement

Our January 13 post on the NVIDIA GPU settlement, where class members were promised a “replacement HP notebook computer … of similar kind and value as their eligible malfunctioning notebook computer" as part of a settlement, but are instead getting a $330 Compaq CQ56 notebook, has generated several updates and over 100 comments. Though class counsel suggested to me that patience would result in a fix to the settlement, it did not for the vast majority of aggrieved class members, and we ended up losing five weeks. I've started this post now that the court filings have started, and will update as new filings come in. The court granted our motion to expedite the hearing schedule, but expediting means a March 28 hearing. Over 100 HP owners have asked for the opportunity to provide a declaration to the court. One of my clients has a website with more information: fairnvidiasettlement.com.

Update, March 4. A reminder: While my motion requests relief for all of the HP class members, I am not your attorney. There are millions of class members (and countless HP owners who aren't class members), and I cannot provide individualized personalized legal advice about each of their computers. Your email or phone call or comment asking for that advice just gums up the works for everybody else. Consult your own lawyer for legal questions, or ask around at one of several message boards of HP computer owners for technical questions.

Update: Court rules for NVIDIA. If you're a class member with questions about the case, and why your attorneys argued against your own recovery, you need to talk to your attorneys at Milberg; I cannot help you.

79 comments:

  1. If there is anything we, as a people, can do to help expedite things on your behalf, let us know Mr. Frank. Once again, on behalf of all defective HP users, thank you for your continual support and interest on this settlement!

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  2. Once again, thank you Mr. Frank. I think a fair replacement would be any of the "HP Pavilions" currently selling on the shelves that matches our screen size and functionality. E.g., tablet owners would get a tablet, 15.6" & 17" notebook owners would receive an HP Pavilion 15.6" and 17" notebook respectively.

    I am trying to contact anyone that will listen, but unfortunately I am not making any headway. HP says to contact Nvidia or Milberg. Jeff Westerman from Milberg refuses to answer my emails.

    I can only hope that the courts expedite your motion and this issue is resolved by the end of the filing period.

    Good luck! Let us know if you need anything!

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  3. Thank you, Mr. Frank. It is the time to carry out a real fight now. Otherwise we will lose time and then our opportunity.

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  4. Received my approval letter in the mail today. Should I hold off sending it in until a fairness conclusion is made?

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  5. It's disappointing that Milberg is still standing against us and the channel for communication is one way.

    Also, could you post dockets 345 and 346. I'd like to read them :)

    Do you think there is a chance that they will bump up the quality of the replacement before March 28th?

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  6. @Chic:
    Ted Frank posted the following on the notebookreview forum: "According to the waiver class members signed with their claim form, mailing in one's laptop for replacement waives certain legal rights; there is a risk that NVIDIA will argue that such a mailing means that a class member is satisfied with the CQ-56 and has no additional rights, even if the court does fix the settlement. We're asking that the court not permit enforcement of that waiver and give relief to everyone, but a waiver is a waiver, and we may not win that aspect of our motion. I can't give legal advice, but when one decides whether to mail in their computer now or wait until after the judge rules in late March or early April, one has to weigh the several-week delay in getting a $330 laptop (if we lose) against the possibility that doing so will waive the right to a computer in compliance with what was promised in the settlement notice (if we win on one argument, but not on the argument that the waiver doesn't affect NVIDIA's obligations)."

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  7. I would propose this computer to be the replacement for 15.6" HP Pavilion computers with a dual-core processor (assuming Nvidia and Milberg don't agree that an "HP Entertainment Notebook" should be replaced with another "HP Entertainment Notebook"): http://www.bestbuy.com/site/HP+-+Laptop+/+AMD+Turion%26%23153%3B+II+Processor+/+15.6%22+Display+/+4GB+Memory+/+320GB+Hard+Drive+-+Biscotti/1636167.p?id=1218275433219&skuId=1636167

    Although it doesn't meet the "Entertainment" class of HP Pavilions, it has a dual-core and is priced at $449.99. It features a 5-in-1 card reader and an HDMI out (replaces S-video). It's the cheapest, currently selling 15.6" HP branded laptop with a dual-core, so Milberg and Nvidia should be satisfied, and I would be appeased (not thrilled, but I'd settle).

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  8. I am afraid I've missed the deadline to provide a declaration. I wish you the best of luck, and thank you for representing us, Mr. Frank.

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  9. Mr. Frank, I apologize again for the comment early in this process about you possibly being in cohorts with Westerman et. al. You and the Center for Class Action Fairness are a God-send!

    I'm only 3/4 of the way through Docket 349 and I'm a giddy at how well you are expressing our concerns. This is amazing. I hope that the court will understand our situation.

    You restore my faith in the existence of lawyers who became lawyers to protect the downtrodden.

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  10. Also, I haven't been through all of the documentation yet, but it is important to note that many of us are withholding our laptops until the result of the motion.

    E.g., I have been approved for a replacement, but I refuse to mail in my laptop for a CQ-56 (and therefore sign away my rights).

    Filing a claim and signing the waiver are two different things. Milberg/Nvidia should only count claims that have resulted in a returned waiver.

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  11. I missed the deadline, how did I miss this???? I had purchased 2 dv9000us. one was replaced by HP last year after an extended warranty and multiple issues with it. they gave me a DV7. I feel this is a suitable replacement for our computes.

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  12. ^ Matt

    If you are referring to the CLAIM FILING DATE, you did not miss it. It is March 14, 2011

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  13. ^anthony

    a revised declaration form is available again.

    if you can, complete this form asap

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  14. nvidia,
    Thank you, I meant the declaration form, I will complete this tonight with all my info in front of me.

    Thank you again,
    Matt

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  15. Something ought to be done. I have an HP 9xxx. It was worth 1,600 in 2007 although I got in for 1,300 with coupon. But now they are offering Compaq CQ56 which is worth much less. It's almost like an insult on customers.

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  16. Could someone tell me where i can get this form from and am i able to claim as i live in the UK??

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  17. Hi, I have read that the replacements will only be available for tx1000 series tablets purchased between March 2007 and May 31, 2008 - however I purchased mine a few months later, in August 2008. Nevertheless I am affected by exactly the same issues relating to the nvidia gpu... Could somebody let me know if I will be eligible for a replacement and if not (due to the purchase date) let me know what I might be able to do to resolve this?
    Hugely Appreciated!!

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  19. WOW! are very own Ted Frank is in the news http://tinyurl.com/5t8d82j

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  20. Mr. Frank,

    Not only would I avoid a poor quality replacement of my once valuable laptop, but even with the described symptoms my laptop doesn't qualify for replacement. This is possibly due to my model being a special edition, but I paid more than $700 for my computer and sent it in twice for these issues!

    Any hope for the outliers?

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  21. Thank you so much for following this and keeping us informed! Well, I signed the petition months ago after finding out there actually was one out there. Something about the crash of my computer just felt suspicious to me b/c I only had it 3 years and took care of it. After researching to try and find out why, I found that I was in the same boat with a slew full other customers. I have the HP TX-1000 series notebook computer. I absolutely adored that thing and was disappointed when it started having boot issues and finally conked out on me. My computer guy had some possible reason but was also stumped. The hard-drive was unstable aka fried and it was nothing he could do to repair it. That computer cost (not including software & 2 year warranty) $1000.00. My dad paid his hard earned money to buy me that computer for college so offering me computer worth less than half of the one paid for is insulting! I can't accept that so I hope justice is served.

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  22. Thanks for your action against NVIDIA GPU settlement. I am one of the client in this lawsuit and very unhappy about the replacement computer. I paid over $1000 for my computer and got only 1.5 years of use. My computer has 14" display and i like to get a 14" replacment. I think the best would be to give us the money so we can buy what we like even if we had to pay more. Please let me know if I can do anything to help.

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  23. So why does this only cover HP, Compaq and Apple laptops?

    I have a Toshiba laptop, the X205-SLI5, which has 2 8600M chips in it that just stopped displaying video and would not start back up.

    If NVIDIA chips are the problem, all manufacturer's should be covered.

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  24. Don't know how screwed I am (if at all). I got my shipping instructions and just sent my machine in the other day...then I find this blog. Prior to that I had sent the administrator a letter pointing out that the machine offered (CQ56-115DX) as a replacement for "...most HP machines..." was NOT a like kind replacement. I have not heard back from them.

    To the people complaining about what they paid for a particular machine vs what the replacement may finally be please remember that a computer that costs less today may have the same power as a more expensive one from year(s) past. Look at the processor/memory/etc. and not the dollar amount.

    That said, the replacement offered is NOT a fair replacement for a lot of people.

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  25. Why is this not malpractice on the part of class counsel?

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  26. Thank you for trying to set this straight.

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  27. I've opted NOT to go for a replacement craptop. But I still have a question if someone could help me. I have selected a shop that can repair my dv9xxx from between $150 to $250, but I don't have the money as I'm currently unemployed. I paid approx. $1,200 for this 17" laptop and it has had one GPU failure repaired under extended warranty. It has failed again.

    Can I file a claim for reimbursement before March 14th even though the laptop will probably still be in the shop for repairs? In other words, can I get my claim in before the due date without having yet supplied Nvidia the receipt of repair? I'm trying to get the money together to pay the shop, but it would be nice if Nvidia would cut the check directly to the shop, if that could be arranged.

    I know it's a stretch, but I don't want to lose out on the opportunity because I'm unemployed. I can't get anyone to loan me the cash during these tough times. I need this laptop as it was very fast and reliable except for 2 hard drive failures in less than three years and two GPU failures in less than 2 years. Well, scratch that "reliable" description.

    Also, Why aren't any DV95XX's on the list? They were issued to some as replacements by HP and they're failing the same way.

    If anyone can answer my query, it would be greatly appreciated. I'm reluctant to call Nvida until I have a clearer path to success in getting a reimbursement for repairs.

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  28. @XzibitX, you should file a replacement claim, even if you don't think you will replace the computer. You are not obligated to send in the computer by merely filing a claim. If the Judge rules in our favor, then you will receive a computer equivalent to your existing dv9000. The Judge may rule in our favor and decide not to reopen the claim period, which would put you SOL.

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  29. @Geoff, Thanks for your feedback. I believe you are correct about filing by the deadline without having to make that decision quite yet. I certainly hope they can come to a better solution than the less than acceptable replacement they're currently offering. I have bluetooth, a fingerprint reader, dual core, HDMI, webcam, etc., etc., and I purchased a custom case made for this 17" laptop. Anything less is going to be hard to accept. If not satisfied with their offer, I may opt for the repair (reballing) and reimbursement. I hope they would also extend this deadline too.

    Again, Thanks.

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  30. does this ruling only apply to US residents who purchased affected laptops in the US?

    - if so, are there any similar actions in the rest of the world? (I'm in the UK..) or is it possible the judge in this case will apply the ruling to ALL affected laptop owners, no matter where they are?

    OR does anyone have a solution - whereby I as a UK citizen who purchased an affected laptop can take up the 'offer' of a replacement laptop?

    Sincerely appreciated!!

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  31. @manning_scott, The settlement only applies to HP owners that bought their laptop in the United States. The motion made by Mr. Frank is only for clarifying the settlement (e.g. define "like kind"), not for changing the settlement (e.g. add claimants).

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  32. Anybody know if Milberg and NVidia filed their Opposition documents today (March 4)?

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  33. @P2

    I'm not sure, but I'm eagerly awaiting the upload.

    I noticed Mr. Frank responded to the Ram / Edelson objectors. I agree with Mr. Frank's response. We don't want to impede the settlement. We just want what was promised in the settlement to be upheld--a replacement notebook similar in kind and value (e.g., an HP Entertainment Notebook, a dual-core CPU, etc.)

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  34. OMG!!! Tell me I am not reading that they said this in their opposition, "The Asus tablet replacement is virtually identical in form and function to the Tx1xxx tablet computer covered by the settlement." followed by the gall to say "Moreover, the Asus has several important advantages over the Tx1xxx model"

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  35. Exhibit C of Peddie's declaration has a CPU benchmark, which shows that the old CPUs (dual cores) are benchmarking 35% better.

    Also, all of the experts are basing their finding on the The whole basis of Nvidia's argument hinges on the Nvidia definition "Like Or Similar Kind Or Equal Or Similar Value". However the statement/notification given to us strictly mentions "replacement notebook computer similar in kind AND value".

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  37. Exhibit A of Rosenthal's declaration supports the notice definition of "similar in kind AND value". The collected declarations on the basis of its definition, "Like Or Similar Kind Or Equal Or Similar Value", should be nullified.

    I still find that Exhibit C of Peddie's declaration to be the stake through Nvidia's heart. The class computer's CPU is outperforming the replacement computer by %35. Moore's Law (which should be the number of transistors on a die doubling every two years, not performance), should not be used as a measurement of depreciation--especially since the notice does not specify depreciated value.

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  39. HP G62-340US Notebook PC on sale at Office Max for $379.99 as of March 6th.

    It has a P340 dual core, a webcam, lightscribe, and multicard reader all for the approximate price of the CQ56 they're claiming is a $370 laptop. Why then, aren't they trying to satisfy more of the class by including those features for $10 more? And it's literally an HP!

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  40. Geoff thanks for your reply. It is unbelievably frustrating to realise that only US citizens will get any kind of recompense. Have tried calling hp and nvidia in the Uk and suprise, suprise - I get nowhere once more... If anyone knows of a worldwide case being brought in motion or a Uk case please drop me a line:
    manning_scott@hotmail.com

    Thank you..

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  41. I've just started reading Jon Peddie's declaration. I stopped because it is really infuriating. Is he incompetent or malicious? He touts the Asus as being superior in some ways to the tx1000, including battery life. The battery lasts longer on the Asus because it is a less powerful computer. Longer battery life in the Asus is an argument that it is a weaker computer.

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  43. "The Motion and declaration proceed as if the HP consumers were exchanging
    pristine computers just removed from their boxes -- not used ones with years of wear and tear."

    I Don't know about anyone else, but my computer has "year" not years of wear and tear. By all rights it should be a pristine computer just removed from its box. That's were it's been for the past few years... in a box! But they are right; it's not pristine. It was long ago destroyed by an NVIDIA GPU.

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  44. Adam, please contact me.

    Everyone else, when you leave a sad story and no way to contact you, you accomplish nothing.

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  45. My laptop is also in pristine, but unusable, condition. I have the original box with the accessories and some packing material, the laptop never left the house, and it looks brand new.

    If you ever want to contact me, use my user name (at)gmail(dot)com.

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  47. The fairest solution I can think of for both sides is to provide us with the respective G-series replacements: a 17" for 17", a 15.6" for 15.6", a 14" for 14":

    http://www.bestbuy.com/site/Computers+Promotions/null/pcmcat228600050013.c?id=pcmcat228600050013&ltspage=hp_page&ltstype=1

    They don't have to be this exact configuration. For example, the G62 at BBY is $549.99, but the G62-340US I linked to earlier was $379.99. So long as it has the majority of the features we have, such as a dual-core, webcam, media card slots, tv out (s video having been replaced by hdmi), and lightscribe.

    Tablet owners would have to get a tm2 type of computer, which is substantially more expensive, but they deserve is based on the settlement notice's definition of a replacement.

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  48. Ted Frank,

    just to put my mind at rest and no doubt a great many others... are you able to / do you have any plan to pursue this case so that all owners of affected laptops globally are able to receive replacement laptops? I understand this just affects Us owners I'm not sure if that's because the Us courts can only apply any ruling to its own people? I am no legal expert, by any means..

    Many Thanks!

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  49. It's not fair, but since that moment I never recommend NVIDIA or HP. Many of us have influence in the buying options of our families and friends. Recover costumers's confidence is so hard, mostly when people are really irritated about the result. We paid more than $1000, We paid for a Dual Core Laptop, We paid for something that we think was a great product, not a defective product.

    Where is the quality control? Supposedly, they need to make a lot of tests before release the product to the market.

    When we make a design, we know all about it ,like power consumption, heat dissipation, behavior, and more. Technically NVIDIA and HP knew what they were selling.

    It's not fair what they did with our money, more than $1000 for to get only stressing moments. Putting fans and others stuff to avoid the inminent END. The first in fall was the wireless card, like the prelude of an announced died.

    Until one day, push the gray button, I said to me, push the gray button, I said to me, push the gray button, and nothing happened, only the blue lights, cold lights, the end was here, RIP and goodbye, RIP and goodbye.

    But I'm in the same case that Jim, I send it, and I found this blogs. What I can do?

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  50. thank you, Ted Frank!
    i got my replacement approval letter yesterday. and when trying to decide which model to opt for as a replacement for my hp tx13020us, i found out that neither was a fair replacement.

    my laptop first crapped out 3 months into ownership...and again at 8 months (when HP replaced the the motherboard) but then again at 13 months it died. How anyone can say that my model depreciated in value when it was barely worked from day one is humorous! Additionally, I'm glad I paid close to $2500 for a top of the line computer that will be replaced with an inferior product.

    I will be watching closely for the outcome and not sending in my replacement authorization form or computer until later.

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  51. @HAS you should probably leave contact details such as an email address; Ted may want you to make a declaration provided that you are telling the truth and preferably have documentation.

    @manning_scott we can't do anything for you in the US. You need to seek an attorney in the UK.

    Disclaimer: I'm just a regular guy with no legal background. Everything I said in this comment is just an opinion.

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  52. Blogacomputer - thank you for your reply, appreciated..

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  53. It is frankly a disgrace that the lawyers have decided that a Compaq is a suitable replacement for a HP Entertainment PC. Just as Lexus differs to Toyota, so Compaq differs to HP. A Compaq CQ56 notebook is not a similar/suitable replacement for any HP PC.

    I tested the CQ56 at BestBuy today just the quality of simple everyday things (which you use everyday) the keyboard and touchpad+button are of a lower quality than that of my malfunctioning overheating HP, or any new HP. Unfortunately since like many in this class, I was decieved into thinking that "similar in kind and value" would mean "similar in kind and value" not "cheapest computer" I can get as a replacement.

    I can only hope a judge makes the people running this mess give HP owners a replacement HP PC at the least not a Compaq. At this point a coupon for HP.com would seem like a better remedy for HP owners.

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  54. I just called the telephone support line at 1-877-440-7557 to verify that they have received and are processing my claim. (still pending)
    I then asked if there was anything we could do about the fact that the proposed replacement units are not what we were promised and was again told that there is nothing that can be done and there is nowhere for me to complain to. Thanks you Mr.Frank for being our voice as they will not listen to us.

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  55. Yeah this whole case has stunk. I used my laptop for my school work, which is pursuing a computer science degree. As you might imagine, having a laptop is pretty useful if not outright required for this. Well it was not a fun time to say the least when my laptop died. I got very excited when I heard about this class action... then when I realized that I could basically not do half the stuff I needed to with the proposed replacements I just got angry. At this point the replacements are worthless to me. Unless something changes I am forced to take what I can and sell it so I can put that money towards something usable for my classes.

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  56. I have a question . When I called yesterday they said they were way behind in the claims process.
    How can this be when the class action lawyers said that there would be millions of claims but there was only 30,000. If they honestly believed their prediction wouldn't they of planned for and staffed themselves for such?

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  57. Has anyone received the replacement notebook yet ? The reason I ask is I don't remember seeing anyone say they have, and wonder if they are holding up shipping until after the judge rules on the March 28 hearing.

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  58. regarding 365: It is probably not very productive to insist on individual approach for replacements. While the pool of models can be increased, in my opinion most of the claimants (including myself) will be be happy if you could enforce "equal or similar value" (in my understanding current market price within $50-100 range of original price paid due to a number of models available on market)

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  59. I'm wondering how the disaster in Japan will affect the replacement process once the replacement machine question is settled. Parts could be in short supply and we may have to wait months or years for the new machine.

    I've had to have my computer repaired twice and it's looking like it's gonna go down again soon. I only use it sparingly when I can't use my newer Win 7 64 bit machine because of software and hardware issues.

    I can't afford to send the computer in for replacement (when that time comes) and then have to wait ages for the replacement.

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  60. In re: 366. Notice of settling parties' alteration of settlement website.

    Unbelievable shenanigans on the part of the settling parties. Good catch, Ted!

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  61. I purchased a tx1320US tablet for $1199.99 in August of '07. It was defective when I purchased it. It is not my fault that it's taken Nvidia three years to attempt to correct the issue, so it's not fair of Nvidia to de-value the cost of my laptop by any sort of depreciation, even if it is nearly four years old. A laptop or netbook valued at one third the price of the original and slower and less capable than the original in most every specification is neither similar in kind, nor in value. It is as if they hope to buy off complainers with the cheapest possible replacement in order to minimize their own costs, and using the term "new" as a substitute for "equal".

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  62. Good Luck Tomorrow Ted!!!

    Go Get EM.......

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  63. ** Update: March 28, 2011 13:21**
    Ted Frank just posted this message on his Facebook wall:

    The hearing did not go as I would have liked. The judge admitted he hadn’t yet read the papers. He let NVIDIA and Milberg go first to explain the process for choosing the computer: his concern was whether the experts were neutral and the process was adversarial. I was cut off well before my ten minutes were up.
    13 minutes ago via iPhone ·

    NVIDIA then got to go well over their time limit to reply with a lengthy argument how much the HP class members liked the settlement and criticize me for several minutes for bringing an “irresponsible” motion. The judge said he’d look at the technical reports. If he believes the experts’ lies, we lose; if he sees through them, we’ll see what happens.
    12 minutes ago

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  64. Do we have the ability to email, mail, or otherwise contact the judge directly? If we get screwed again, it is almost certainly as a result of him not having prepared adequately to hear this case. It won't make a difference, but I'd like to let him know my "thoughts".

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  65. Te: thanx 4 ur efforts..clearly the CQ56 is an inferior replacement...I was able to put comments into a file with the call center person...He used the terms "the spirit of the settlement" when I suggested that the replacement did not comply with wording of the ruling...I would very much like to stay in the loop with you..I have already sent them my defective HP dv90005....and I am told that the replacement is in the process of being sent ( 6- 10 weeks )...respectfully, Richard D. Gordon CP

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  66. Ted: I had hoped to have heard more from u...what court dates are upcoming? They now have my dv9005us HP laptop and I guess the replacement was approved...BUT as with others, I find the replacement does not comply with the the language of the settlement nor the "spirit of the settlement" as the call person voiced and wrote into the record..Please succeed in attacking this apparent misfeasance...respectfully, Richard D. Gordon CP gordonrichard73@gmail.com

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  67. @Richard

    We're all just patiently waiting on Judge Ware's decision. As far as I know, there are no future court dates unless an appeal is made after the decision.

    Hopefully, Judge Ware tells Nvidia (soon) the bare minimum specifications that will meet the settlement's idea of "similar in kind and value". There are subclasses of HP laptops in the settlement, so I hope he distinguishes between them. E.g., 14" HP owners get a 14", 15.6" Compaq owners get a 15.6" Compaq, and tablet owners get a tablet with an optical drive, dual-core for dual-core and so on...

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  68. I'm now at 7 weeks out since I sent in my own laptop. I called in today to check and see if maybe it was sent out. I keep getting conflicting times when the replacement will be shipped. Some say 6-8 week from when they received it. Some say 7-10 weeks.

    I've never seen an RMA take so long. Two weeks is the max I've ever waited for a replacement on anything. Once you have the broken item, the hard part is over. I'm hoping this delay is due to them waiting for word from Judge Ware.

    They also seem kinda pissy at the 800 number. I was on the line for 10 min before I got through to a rep. So I know more people then just me are checking when they are going to get it in gear and send our stuff out. If they would just put an email in the query and send notices out when they are shipped via email they would likely alleviate the barrage of calls checking if its been shipped or not.

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  69. read in another forum that it is advised to NOT open the Compaq replacement when it arrives because if there is a change in the ruling an opened replacement would not be eligible for re-replacement should that be part of the order.

    Bunk or not?

    Kind of stinks any judge wouldn't see that in many of the cases what they are doing is akin to replacing a Ferrari with a Yugo. I'm not very happy about getting a computer that was on sale for $299 to replace my $1000 tablet.

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  70. @DaveFrancisIPR, All posters are purely speculating as to what Judge Ware might rule.

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  71. Just saw on the other site, http://fairnvidiasettlement.com/ that Judge Ware ruled against us. Oh well- would have been nice- but win or lose, I wanted to thank you, Mr. Franks, for all your hard work on this, on behalf of consumers who you do not even know- it is much appreciated. I wish you much success on your future endeavors;-)

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  72. -Sigh- I guess that's just how it's going to be.

    I don't understand how Judge Ware can support the "like kind and equal value" claim, but perhaps he's just too busy to be bothered by the details.

    Off to mail in for my crappy replacement word processor, oops, I mean computer.

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  73. No one that has been through this with HP should take this, regardless of the Judge's decision with NVIDIA. HP has had design flaws in many models. They lie about their support and warranties, they make faulty repairs and they steal things from computers that are sent in or return them with different hardware than what you purchased. HP needs payback. HP it's Karma time. Everyone should stop buying HP anything! Buy anything except HP! if you own an HP printer, don't buy HP cartridges. If you have an HP laser buy someone else's toner. Don't ever buy another HP product again for life. Tell everyone you know that HP is awful and screwed millions of people out of thousands of dollars. When you see HP's for sale in the store, talk very loud about how they stink. Turn their computers off. Turn the boxes around so no on can see the logo. Screw them back at every turn. If your company is considering buying HP, tell them NO!! If you work in a large company that uses HP workers, HP software or HP servers - turn the deals over to the competition. And remember HP is not just HP... it's HP, it's Compaq, it's EDS, it's Mphasis, it's Mercury Interactive and many other companies that they have purchased. Do some digging and find out what HP really owns and make sure you have nothing to do with any of it. If the millions of us that have been screwed ALL do this together, HP will feel the pain. Call their 800 numbers time you have nothing to do and tie up their sales people with stupid questions. Tell them about how you got screwed and keep them on the phone as long as you can. They will lose sales in the process. At some point HP will realize how they have hurt millions of people. It will then be to late. We need to put them out of business. At the very least, we need to cost them 2,000 per person screwed, because that's the average that they ripped us off for. Now they need to get it back 10 fold. Pass it on to everyone you know. post it to all anti hp blogs, videos and random places, even on college campus bulletin boards. Be sure that the HP motto globally becomes "HP sucks!" pass it on, pass it on every day... make it a ritual. When you feel like you have cost them 10,000 really turn up the heat... don't let up.

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  74. I got my replacement Asus, it doesn't even come with a full operating system (which they didn't mention anywhere that i can find). I can't believe they are getting away with giving us Windows STARTER 7 after we sent back computers with full operating systems. it is $119 to upgrade to just windows 7 home, $200 to get back to the full version i had.

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  75. I got my Compaq Presario today. Does not boot up, no video. After 2 hours on the phone with a countless number of idiots, I can get it repaired. I should be getting another new one, not a repaired one. Is there anything I can do?
    The original litigators can not do anything so they say.

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  76. Personally, I just want H to send me a new motherboard!

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  77. By the way, I just filed case #32184419 with FTC over this issue.

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